H1 2026 portfolio owned, across five PMs and 30+ multi-country platform rollouts and upgrades concurrently.
H1 2026 products and projects that met or exceeded financial targets, with the Founders’ fortnightly view into commercial health.
Led the 6-month PoC for a regulated agentic AI product, aligning design, tech, legal, and EU AI Act and MiFID constraints.
Two online businesses (marketing and tourism) built and sold. Nine years of P&L, hiring, and company strategy.
Redesigned the account portfolio into two retainer offers with 6-month minimum contracts.
Standardized pricing through the Estimation Guide and contract templates, then built the automation suite behind it.
A delivery and operational excellence leader who bridges C-suite vision and cross-functional execution.
Known as the calm in the (board)room, I build the operational scaffolding that scales organizations across platforms and professional services without burning profit or people.
Over 18 years of operational and delivery experience, nine of them founding, scaling, and selling two online businesses.
Recently, I directed PMs and remote squads across 30+ concurrent AI initiatives, platform rollouts, and site upgrades, including for IBM watsonx.data and Serve Robotics. H1 2026 closed with 100% of PMO KPIs met and 85.2% of financial targets met or exceeded.
The Estimation Guide and contract template suite I authored enabled PMs to secure 69 new agreements. My talent is turning delivery challenges and fragmented teams into predictable commercial growth.
Owned operational excellence, commercial delivery, and resource management in Productive as functional head of PMO and operations for a 30-person business, directing global squads to meet milestones on time and produce award-winning platforms.
Governed a €5M+ fixed-price and T&M portfolio in H1 2026, directing PMs to meet or exceed financial targets on 85.2% of products and projects, and owned the Founders’ fortnightly commercial health view and recommendations at leadership meetings.
Coordinated the planning, resourcing, and risk governance for an AU$12M IT portfolio.
Standardized pricing through the company-wide Estimation Guide, commercial pricing frameworks, and contract templates, then built and maintained the supporting production and automation suite, enabling PMs to secure 69 new agreements.
Redesigned the account portfolio into two retainer offers, transitioning clients to 6-month minimum contracts, generating up to €30,000 per month in predictable recurring revenue.
Designed the client offboarding experience, from satisfaction surveys averaging 4.8 out of 5 in 2025 to case-study permissions and account record archival.
Led the 6-month proof of concept (PoC) and owned the roadmap for a €1M+ agentic AI product, resolving competing design, tech, legal, and regulatory constraints (EU AI Act, MiFID) into one data model, then securing CEE stakeholder buy-in and C-level sign-off.
Set the strategy for operations data and AI, reading fragmentation across forecasting, delivery, billing, and resourcing as a real risk, consolidating Productive as the single source of truth, then connecting Claude Cowork via MCP for automation and financial monitoring.
Architected product vision and execution of a 4-month proof of concept (PoC), 4-month minimum viable product (MVP), and 6-month pilot for an AI-based pre-boarding companion. Currently shortlisted for an HR Inside award.
Directed global platform launches for IBM watsonx.data, Serve Robotics, Comfy, Unstructured, and Suki AI, owning the architecture, quality assurance, and compliance calls (GDPR, CCPA).
Headed Serve Robotics’ site launch (autonomous delivery) and investor site redesign, establishing one source of truth for communications across 7+ stakeholder groups and shaping brand equity for acquisitions of Diligent Robotics, Voysys, Vebu, and Vayu.
Oversaw the Senior PM and held final say on go/no-go calls as the PM Lead for Suki, an AI healthcare platform, through phased site rebrand to soft launch at CES.
Directed a PMO of five Product and Project Managers (PMs) across 30+ multi-country AI initiatives, platform rollouts, and site upgrades concurrently, achieving a 100% completion rate across team KPIs in H1 2026.
Led a remote team of seven across time zones on the async-first operating model I built, providing digital marketing, advertising, and platform builds for a 160+ client portfolio, including adidas, Google, Skyscanner, and Visit Estonia, managed via ClickUp.
Headed a distributed team of 15 cross-functional contractors (PR, marketing, and design), reporting directly to the Founder and CEO on marketing strategy and account performance.
Recruited, evaluated, and onboarded four direct reports, Product and Project Managers, owning the full recruitment funnel through final interviews with C-level. Built a PM development program focused on AI, delivery, and operational excellence.
Drove adoption of the standardized Project Management Framework (PMF) across IT Project Managers, owning its version updates, releases, and training.
Overhauled company hiring with human-centric recruitment processes that attracted high-caliber talent and filled six full-time roles. Oversaw freelance sourcing, including interviews, platform permissions, performance management, and offboarding.
Built a company-wide 3-tier quality assurance framework with audit checklists, root cause analysis, and corrective action loops, plus GDPR/CCPA-aligned consent management processes.
Instituted goal planning, governance frameworks, key performance indicators (KPIs), error-proofing pre-launch payment checks, and automated reporting that gave Founders real-time visibility into the organization’s commercial health.
Bootstrapped, operated, and sold two online businesses (marketing and tourism), carrying company-level strategy, P&L, hiring, and delivery accountability.
Project Management Lead, wild (02/2025 to 06/2026)
Senior Project Manager, wild (08/2024 to 01/2025)
Founder & Head of Operations, Pin Advertising (08/2015 to 12/2024)
Head of Digital Marketing, Forum Bio (02/2020 to 07/2021)
IT Governance & Project Officer, Queensland University of Technology (04/2013 to 05/2015)
Corporate Access Associate, Goldman Sachs (12/2011 to 09/2012)
Finance & Human Resources Officer, Queensland University of Technology (01/2010 to 08/2011)
Telecommunications Project Officer, Queensland University of Technology (09/2008 to 01/2010)
“Beyond managing resourcing and the team, she took ownership of our internal processes and structures, improving how the team works and helping to build it, including playing an active part in hiring and onboarding new project managers. She excels at incorporating feedback and anticipating challenges before they arise, proposing thoughtful solutions that have strengthened both our delivery and our ways of working.” Matthias Mentasti, Managing Partner, wild
“One of the best bosses I’ve had so far in my career.” Product Manager, wild
“One of the greatest leads and mentors I’ve ever had.” Project Manager, wild
“I’m grateful for your leadership.” Project Manager, wild
“Will really miss the best project manager I ever had.” AI Engineer, wild
Architected the Career Leap Dashboard in Claude Cowork and ClickUp based on PMI’s Practical AI for Agile Workflows, with INVEST user stories, six personas built on hiring data, assumptions verified before decisions, and human-reviewed monthly retrospectives.
Built the Wealth Builder Dashboard in Claude Cowork aligned to PMI-CPMAI™, selecting deterministic logic over probabilistic AI for exact reconciliation, engineering data preparation for 2,300+ transactions across formats, and adding evals and drift monitoring.
Created chantellcollins.com in Claude Code, applying the 4D AI Fluency framework with a PRD per build, weekly automated checks against sources of truth, and GitHub Actions gates (WCAG 2.2 AA, Lighthouse, and design system syncs) scoring 100 for accessibility.
Claude Academy: AI Fluency for Builders, Anthropic (09/2026)
Practical AI for Agile Workflows, Project Management Institute (08/2026)
Certified Professional in Managing AI (PMI-CPMAI™), Project Management Institute (07/2026)
ClickUp Expert Certificate of Completion, ClickUp (11/2023)
Master of Business Administration in Entrepreneurial Management, Australian Institute of Business (01/2019)
Graduate Certificate in Management, Australian Institute of Business (07/2017)
Certificate IV Frontline Management, Australian Institute of Management (12/2014)
Certificate IV Project Management, Australian Institute of Management (06/2014)
English C2 native, Spanish B1, German A1 (currently studying)
