Chantell Collins, MBA, PMI-CPMAI™

Standardized pricing and challenged technical estimates through the company-wide Estimation Guide, commercial pricing frameworks, and contract templates, backed by the production and automation suite I built, enabling PMs to secure 69 new agreements.

Set the budget for every project and retainer, then redesigned portfolio reporting from monthly to weekly with a founder and the Senior Accountant, building fields for percentage of completion and forecasted margin against targets that replaced a duplicate revenue spreadsheet, kept each PM’s update to 15 minutes a week, and surfaced risks before month-end.

Designed the client offboarding experience, from satisfaction surveys averaging 4.8 out of 5 in 2025 to case-study permissions and account record archival.

Led the 6-month proof of concept (PoC) and owned the roadmap for a €1M+ agentic AI product, resolving competing design, tech, legal, and regulatory constraints (EU AI Act, MiFID) into one data model, then securing CEE stakeholder buy-in and C-level sign-off.

Set the strategy for operations data and AI, reading fragmentation across forecasting, delivery, billing, CRM, and resourcing as a real risk, consolidating Productive as the single source of truth, then connecting Claude Cowork via MCP for automation and financial monitoring.

Architected product vision and execution of a 4-month proof of concept (PoC), 4-month minimum viable product (MVP), and 6-month pilot for an AI voice-based pre-boarding companion for a CEE financial institution. Shortlisted for an HR Inside award.

Directed global platform launches for listed companies (Serve Robotics and IBM watsonx.data demoed at THINK 2025) and venture-backed scale-ups (Unstructured, Suki AI), owning the architecture, quality assurance, and compliance calls (GDPR, CCPA).

Headed Serve Robotics’ site launch (autonomous delivery) and investor site redesign, establishing one source of truth for communications across 7+ stakeholder groups and shaping brand equity for acquisitions of Diligent Robotics, Voysys, Vebu, and Vayu.

Oversaw the Senior PM and held final say on go/no-go calls as the PM Lead for Suki, an AI healthcare platform, through phased site rebrand to soft launch at CES.

Directed a PMO of five product and project managers (PMs) in Argentina, Austria, and the United States across 30+ multi-country AI initiatives, platform rollouts, and site upgrades concurrently, achieving a 100% completion rate across team KPIs in H1 2026.

Led a remote team of seven across time zones over nine years on the async-first operating model I built, providing digital marketing, advertising, and platform builds for a 160+ client portfolio, including Google, Skyscanner, and Visit Estonia, managed via ClickUp.

Headed a distributed team of 15 cross-functional contractors (PR, marketing, and design), reporting directly to the Founder and CEO on marketing strategy and account performance.

Recruited, evaluated, and onboarded four direct reports, product and project managers, owning the full recruitment funnel through final interviews with C-level.

Built a PM development program on AI, delivery, and operational excellence, including weekly one-on-ones to troubleshoot project and product issues, biweekly workshops on process, AI, and automation, and quarterly check-ins on KPIs and career development.

Standardized problem-based job descriptions as the sources of truth for job ads, screening reviews, interview questions, and candidate matching. Won leads’ buy-in on change by owning the first job ad draft and running 15-minute, just-in-time training sessions.

Turned the talent strategy into a 4-stage recruitment framework within four weeks, then ran 1,000+ applications through it to extend offers to nine new hires for technical, design, and delivery specialists.

Created the company-wide 3-tier quality assurance framework with audit checklists, root cause analysis, and corrective action loops for continuous improvement, plus GDPR/CCPA-aligned consent management processes.

Instituted the founders’ operating cadence, including goal planning, governance frameworks, weekly portfolio reporting, the fortnightly commercial health view, key performance indicators (KPIs), pre-launch payment checks, and automated reporting.

Secured compliance and risk approval for the PoC, building outside the client’s infrastructure with no PII capture to keep the pilot at a lighter compliance tier, with a defined pathway to move inside client infrastructure once the pilot was accepted.