Six-month agentic AI initiative inside regulated industry, aligning C-level, tech, and legal.
H1 2026 portfolio owned, across five PMs and 30+ platform rollouts and upgrades concurrently.
H1 2026 budgets met or exceeded their target margins through PMO governance.
Two online businesses founded and exited. Nine years of P&L, product pricing, and strategy.
An operations and delivery leader who bridges C-suite vision and ground-level execution.
Known as the calm in the (board)room, I build the operational scaffolding that scales organizations across platforms and professional services without burning profit or people.
Over thirteen years directing PMO governance and remote teams across 30+ concurrent multi-country rollouts for 160+ clients, including IBM and Serve Robotics.
My talent is turning delivery challenges and fragmented teams into predictable commercial growth.
Building the operational scaffolding that scales organizations without burning profit or people.
Governed a €5M+ portfolio in H1 2026, mentoring PMs to meet or exceed targets on 85.2% of digital products and projects, accountable to the Founders, reading commercial health signals, and owning the call on what to act on next at fortnightly leadership meetings.
Redesigned the account portfolio into two retainer offers, transitioning clients to six-month minimum contracts and generating up to €30,000 per month in predictable recurring revenue.
Standardized pricing through the company-wide Estimation Guide, commercial pricing frameworks, and contract templates, then built and maintained the supporting production and automation suite, enabling sales to secure 69 new agreements.
Built a company-wide 3-tier Quality Assurance framework with audit checklists, root cause analysis, and corrective action loops, plus GDPR/CCPA-aligned consent management processes.
Architected product vision and execution of a 4-month Proof of Concept (PoC), 4-month Minimum Viable Product (MVP), and 6-month Pilot for an AI-based Pre-Boarding Companion. Currently shortlisted for an HR Inside award.
Led the six-month Proof of Concept (PoC) and owned the roadmap for a €1M+ agentic AI product in a regulated environment (EU AI Act, MiFID), resolving competing design, tech, and legal constraints into one data model, then securing C-Level sign-off.
Steered a live AI platform demonstration at a Central European leadership summit, owning contingency planning that minimized the risk of service disruption and secured interest in subsequent AI initiatives.
Set the strategy for operations data and AI, reading fragmentation across forecasting, delivery, billing, and resourcing as a real risk, consolidating Productive as the single source of truth, then connecting Claude Cowork via MCP for automation and financial monitoring.
Led a remote team of seven across time zones on the async-first operating model I built, providing digital marketing, advertising, and platform builds for a 160+ client portfolio, including adidas, Google, Skyscanner, and Visit Estonia.
Directed global platform launches for IBM watsonx.data, Serve Robotics, Comfy, Unstructured, and Suki AI, owning the architecture, quality assurance, and compliance calls (GDPR, CCPA).
Held full delegation to approve leave and resource requests for 30 employees via Productive and Deel, as well as invoices, proposals, and retainer agreements without C-Level escalation.
Instituted governance frameworks, Key Performance Indicators (KPIs), error-proofing pre-launch payment checks, and automated reporting, lifting operations to executive oversight.
Overhauled company hiring with human-centric recruitment processes that attracted high-caliber talent and filled six full-time roles. Oversaw end-to-end freelance sourcing, including interviews, performance management, and offboarding or termination if needed.
Recruited, evaluated, and onboarded four Product and Project Managers, owning the full recruitment funnel through final interviews with C-Level. Built a PM development program focused on AI, delivery, and operational excellence.
Directed five Product & Project Managers (PMs) across 30+ multi-country platform rollouts and upgrades concurrently, securing a 100% completion rate across team KPIs in Q1 2026.
Co-mentored six mentees through a six-week Residence program, coaching them to deliver moving, impromptu talks with confidence by the final session.
Thirteen years of owning PMO governance, multi-country delivery, and business operations across global platforms, professional services, and fintech.
Directed operational excellence, commercial delivery, and resource management for a remote 30-person business across 30+ multi-country platform rollouts and upgrades concurrently. Led AI initiatives, aligning C-level, legal, compliance, and tech stakeholders across Central and Eastern European (CEE) markets.
Bootstrapped, operated, and exited two online businesses carrying company-level strategy, P&L, hiring, and delivery accountability. Led a remote team of seven across time zones on the async-first operating model I built, providing digital marketing and platform builds for a 160+ client portfolio, including adidas, Google, Skyscanner, and Visit Estonia.
Architected the career leap dashboard in Claude Cowork and ClickUp based on PMI’s Practical AI for Agile Workflows, with INVEST user stories, six personas built on hiring data, assumptions verified before decisions, and human-reviewed monthly retrospectives.
Built a wealth builder dashboard in Claude Cowork aligned to the PMI-CPMAI methodology, selecting deterministic logic over probabilistic for exact reconciliation, engineering data preparation for 2,300+ transactions across formats, and adding evals.
Created chantellcollins.com in Claude Code, applying the 4D AI Fluency framework with a PRD per build, weekly automated checks against sources of truth, and GitHub Actions gates (WCAG 2.2 AA, Lighthouse, and design system syncs) scoring 100 for accessibility.
“Beyond managing resourcing and the team, she took ownership of our internal processes and structures, improving how the team works and helping to build it, including playing an active part in hiring and onboarding new project managers. She excels at incorporating feedback and anticipating challenges before they arise, proposing thoughtful solutions that have strengthened both our delivery and our ways of working.”
Matthias Mentasti · Managing Partner, wild
Claude Academy: AI Fluency for Builders · Anthropic, September 2026
Practical AI for Agile Workflows · Project Management Institute, August 2026
Certified Professional in Managing AI · Project Management Institute, July 2026
MBA, Entrepreneurial Management · Australian Institute of Business, January 2019
Graduate Certificate in Management · Australian Institute of Business, 2017
Certificate IV, Frontline Management and Project Management · Australian Institute of Management, 2014
English C2 native · Spanish B1 · German A1, currently studying
