Chantell Collins, MBA, PMI-CPMAI™

Standardized pricing through the company-wide Estimation Guide, commercial pricing frameworks, and contract templates, then built and maintained the supporting production and automation suite, enabling PMs to secure 69 deals.

Redesigned the account portfolio into two retainer offers, transitioning clients to 6-month minimum contracts, generating up to €30,000 per month in predictable recurring revenue.

Held full delegation to approve invoices, proposals, and retainer agreements, as well as leave and resource requests for 30 employees via Productive and Deel, without C-level escalation.

Led the 6-month proof of concept (PoC) and owned the roadmap for a €1M+ agentic AI product, resolving competing design, tech, legal, and regulatory constraints (EU AI Act, MiFID) into one data model, then securing CEE stakeholder buy-in and C-level sign-off.

Built the agentic AI product inside the client’s enterprise infrastructure, directing AI agents through risk reviews ahead of internal user testing, including a compliance review of financial products, so that responses provided guidance (not financial advice).

Architected product vision and execution of a 4-month proof of concept (PoC), 4-month minimum viable product (MVP), and 6-month pilot for an AI-based pre-boarding companion. Currently shortlisted for an HR Inside award.

Directed global platform launches for IBM watsonx.data, Serve Robotics, Comfy, Unstructured, and Suki AI, owning the architecture, quality assurance, and compliance calls (GDPR, CCPA).

Headed Serve Robotics’ site launch (autonomous delivery) and investor site redesign, establishing one source of truth for communications across 7+ stakeholder groups and shaping brand equity for acquisitions of Diligent Robotics, Voysys, Vebu, and Vayu.

Oversaw the Senior PM and held final say on go/no-go calls as the PM Lead for Suki, an AI healthcare platform, through phased site rebrand to soft launch at CES.

Directed a PMO of five Product and Project Managers (PMs) across 30+ multi-country AI initiatives, platform rollouts, and site upgrades concurrently, achieving a 100% completion rate across team KPIs in H1 2026.

Led a remote team of seven across time zones on the async-first operating model I built, providing digital marketing, advertising, and platform builds for a 160+ client portfolio, including adidas, Google, Skyscanner, and Visit Estonia, managed via ClickUp.

Headed a distributed team of 15 cross-functional contractors (PR, marketing, and design), reporting directly to the Founder and CEO on marketing strategy and account performance.

Recruited, evaluated, and onboarded four direct reports, Product and Project Managers, owning the full recruitment funnel through final interviews with C-level. Built a PM development program focused on AI, delivery, and operational excellence.

Co-mentored six mentees through a six-week Residence program, coaching them to deliver moving, impromptu talks with confidence by the final session.

Overhauled company hiring with human-centric recruitment processes that attracted high-caliber talent and filled six full-time roles. Oversaw freelance sourcing, including interviews, platform permissions, performance management, and offboarding.

Built a company-wide 3-tier quality assurance framework with audit checklists, root cause analysis, and corrective action loops, plus GDPR/CCPA-aligned consent management processes.

Secured compliance and risk approval for the PoC, building outside the client’s infrastructure with no PII capture to keep the pilot at a lighter compliance tier, with a defined pathway to move inside client infrastructure once the pilot was accepted.

Served as the IT Governance Committee Officer with a seat at the table with the University’s tech leaders on digital transformation, portfolio, and roadmap decisions.