Six-month agentic AI initiative inside regulated industry, aligning C-level, tech, and legal.
H1 2026 portfolio owned, across five PMs and 30+ platform rollouts and upgrades concurrently.
H1 2026 budgets met or exceeded their target margins through PMO governance.
Two online businesses founded and exited. Nine years of P&L, product pricing, and strategy.
Budgets slip, delivery stalls, and even top talent hits a wall long before something breaks.
I build the operational scaffolding that scales organisations without burning margin or people.
Outside of work, you'll find me enjoying Vienna's green spaces with my partner, Max, and our Shar Pei sidekick, Della.
Open to Head of Delivery, Business Operations Lead, Chief of Staff, or Director of Professional Services roles across global platforms, professional services, and fintech.
Building the operational scaffolding that scales organisations without burning margin or people.
Governed a €5M+ portfolio in H1 2026, mentoring PMs to meet or exceed targets on 85.2% of digital products and projects, accountable to the Founders for commercial health performance.
Redesigned the account portfolio into two retainer offers, transitioning clients to six-month minimum contracts and generating up to €30,000 per month in predictable recurring revenue.
Co-authored the company-wide Estimation Guide, commercial pricing frameworks, and contract templates, then built and maintained the supporting production and automation suite, enabling sales to secure 69 new agreements.
Designed and implemented a company-wide 3-tier Quality Assurance framework with audit checklists and root cause corrective action plans, plus GDPR/CCPA-aligned consent management processes.
Architected product vision and execution of a 4-month Proof of Concept (PoC), 4-month Minimum Viable Product (MVP), and 6-month Pilot for an AI-based Pre-Boarding Companion. Currently shortlisted for an HR Inside award.
Led the six-month Proof of Concept (PoC) and owned the product roadmap for a €1M+ agentic AI initiative in a regulated environment (EU AI Act, MiFID), aligning C-level stakeholders, design, tech, and legal.
Steered a live AI platform demonstration at a Central European leadership summit, implementing two fail-safe backup protocols to minimize the risk of service disruption and secured interest in subsequent AI initiatives.
Drove internal AI transformation for operations, building automated workflows in Claude Cowork to streamline discovery preparation, resource allocation, stakeholder feedback loops, and financial monitoring.
Led a remote, neurodiverse team of seven on async-first operational principles across multiple time zones, maintaining service continuity throughout the pandemic.
Oversaw global platform launches for IBM, Serve Robotics, Comfy, Unstructured, and Suki AI, with secure architecture, quality assurance, and compliance considerations (GDPR, CCPA).
Held full delegation to approve leave and resource requests for 30 employees via Productive and Deel, as well as invoices, proposals, and retainer agreements without C-Level escalation.
Instituted governance frameworks, Key Performance Indicators (KPIs), error-proofing pre-launch payment checks, and automated reporting, lifting operations to executive oversight.
Overhauled company hiring, implementing human-centric recruitment processes that increased accountability, attracted high-calibre talent, and lowered operational friction.
Recruited, evaluated, and onboarded four Product and Project Managers, owning the full recruitment funnel through final interviews with C-Level. Built a PM development program focused on AI, delivery, and operational excellence.
Directed five Product & Project Managers (PMs) across 30 multi-country platform rollouts and upgrades concurrently, securing a 100% completion rate across team KPIs in Q1, 2026.
Co-mentored six mentees through a six-week Residence programme, coaching them to deliver moving, impromptu talks with confidence by the final session.
Thirteen years of owning PMO governance, multi-country delivery, and business operations across global platforms, professional services, and fintech.
Directed operational excellence, commercial delivery, and resource management for a remote 30-person business across 30+ multi-country platform rollouts and upgrades concurrently. Led AI initiatives, aligning C-level, legal, compliance, and tech stakeholders across Central and Eastern European (CEE) markets.
Bootstrapped, operated, and exited two online businesses (marketing and tourism), carrying company-level strategy, P&L, hiring, and delivery accountability across a 160+ client portfolio, including adidas, Google, Skyscanner, and Visit Estonia. Led a remote team of seven on async-first operational principles.
“What sets Chantell apart is not only her strategic and organisational ability, but also her leadership, collaborative instinct, and problem-solving mindset. She excels at incorporating feedback and anticipating challenges before they arise, proposing thoughtful solutions that have strengthened both our delivery and our ways of working.”
Matthias Mentasti · Founder, Creative Direction & Culture, wild
Claude Academy: AI Fluency for Builders · Anthropic, September 2026
Practical AI For Agile Workflows · Project Management Institute, August 2026
Certified Professional in Managing AI · Project Management Institute, July 2026
MBA, Entrepreneurial Management · Australian Institute of Business, January 2019
Graduate Certificate in Management · Australian Institute of Business, 2017
Certificate IV, Frontline Management and Project Management · Australian Institute of Management, 2014
English C2 native · Spanish B1 · German A1, currently studying
